In the event of an incorrect or erroneous transaction from the website poolpro.ge, please contact us immediately at the following email address: info@poolpro.ge. Please include the following details in your message:

• First Name, Last Name, and contact number of the user;
• Exact date of the transaction;
• Amount of the paid/transferred sum.

Based on this request, the administration will review the issue and make a decision regarding the refund.

The buyer is entitled to request a refund if:

• The buyer did not receive the purchased product within the timeframe specified by the delivery service;
• The received product is substantially different from the description or photo posted on the website;
• The product was found to be damaged upon receipt.

Please note: The refund will be processed on the 3rd working day following the confirmation of the request.

Product Exchange Terms:

Product exchange is possible within 3 working days of its delivery. Exchange is permitted only if the product fully retains its original appearance, commercial condition (packaging, label), and is in exactly the same state as when it was handed over by the courier.